Frequently Asked Questions

Everything you need to know about shopping with DJ SHOP PH

What payment methods do you accept?

We accept a variety of payment options including GCash, Maya, Cash on Delivery (COD), and major credit cards via our secure payment gateway.

How long does shipping take within the Philippines?

For Metro Manila orders, expect delivery within 2-3 business days. For provincial areas, shipping typically takes 5-7 business days depending on the courier.

Do you offer a warranty on your products?

Yes, all our electronic items come with a standard 7-day replacement warranty for factory defects and a 6-month limited service warranty.

Can I track my order?

Once your order has been dispatched, you will receive an email and SMS notification containing your tracking number and a link to the courier's tracking portal.

What is your return and exchange policy?

Items can be returned or exchanged within 7 days of receipt, provided they are in their original packaging, unused, and accompanied by the original sales invoice.

Are all the products on your site authentic?

Absolutely. DJ SHOP PH prides itself on sourcing only 100% authentic and original products from authorized distributors and manufacturers.