Returns & Exchanges
At DJ SHOP PH, we want you to be fully satisfied with your purchase, which is why we offer a 7-day return policy for items that are damaged, defective, or incorrectly delivered. Please ensure all returned products remain in their original packaging with all tags and accessories intact to qualify for a refund or replacement.
Initiate a Request
Contact our customer support team via email or our official social media channels within 7 days of receiving your order to report an issue.
Provide Proof
Submit clear photos or an unboxing video of the item showing the defect or the incorrect product received for our team to evaluate.
Pack and Ship
Once your return is approved, securely pack the item in its original box and ship it back to our designated fulfillment center using a trackable courier service.
Quality Inspection and Refund
After we receive and inspect the item, we will process your exchange or issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing